Troubleshooting

Battery & Charging
What batteries to use?

For SmokeGENIE:

SmokeGENIE – 18650 x 2 (FLAT TOP, Unprotected, 3.5v, 10A, 3000mah or above)
RC Haze Fan – 18650 x 1 (FLAT TOP, Unprotected, 3.5v, 10A, 3000mah or above)
Remote – 23A 12V x 1
See Battery Guide here

For SmokeNINJA:

SmokeNINJA – 18650 x 1 (FLAT TOP, Unprotected, 3.5v, 10A, 3000mah or above)
Remote – 23A 12V x 1
See Battery Guide here


How long can the battery last?
Below is the expect run time for SmokeGENIE & SmokeNINJA:

SmokeGENIE - 

Total output time (at max output setting):
~ 36 minutes
Stand-by Time:

120 minutes. (Auto Power off after idling of 120mins)
Battery Run Time:
Lv 5 ~ 36 mins
Lv 4 ~ 46 mins
Lv 3 ~ 62 mins
Lv 2 ~ 120 mins
Lv 1 ~ 180 mins

SmokeNINJA - 

Total output time (at max output setting):
~ 18 minutes
Stand-by Time:
1 minute. (Auto Power off after idling of 1min)
Battery Run Time:
Fog ~ 18 mins
Dryice ~ 18 mins
Steam ~ 90 mins




How to charge my device?

While the batteries are removable, all SmokeGENIE, SmokeNINJA & Haze Fan comes with USB-C charging function.
We recommend using a 5V, 2A ~10W power source

If the machine is charging correctly, it will display the following signal:

How long to charge?
SmokeGENIE ~ 3 hours 
SmokeNINJA ~ 1.5 hours
RC Haze Fan ~ 1.5 hours 
Why is my equipment not charging?

If the machine is charging correctly, it will display the following signal:

Since SmokeGENIE & SmokeNINJA have built-in charging protection, the machine will stop charging if the power source could damage the device. Please make sure a 5V, 2A ~10W power source is used. 

While it works with standard type USB-C cable, but there are too many variance on the market. We would recommend using the charging cable comes with your device. 

Please contact your local dealer or email CS@pmigear.com if further assistance is needed.

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