PMI SUPPORT · SMOKENINJA
SmokeNINJA Support
Tutorial videos, troubleshooting answers and technical specifications for SmokeNINJA.
Text Manual
Available in multiple languages
LEARN SMOKENINJA
Tutorial Videos
Product-specific setup, operation, care and troubleshooting procedures for SmokeNINJA.
How to set up
Initial setup
Basic operation
Controls and normal operation
Accessories for different effects
Fog, Dry Ice, Steam and accessories
Warning signals and what to do
Warning indications and checks
When & how to refuel
Chamber 2.0 refill
Battery & charging
Battery and charging
Storage and flight
Storage and transport
Spitting liquid
Chamber 2.0 cleaning
How to use mounting adapters
Mounting adapters
Remote & Additional Tutorials
Magic Remote: pair & erase
Pair or erase buttons
Magic Remote: control settings
Trigger, Continuous and Pulse
Magic Remote: multiple machines
Multi-unit pairing
Standard Remote V2
Current compatible remote
Extra Strong Bubble Formula with Bubble Nozzle
Additional SmokeNINJA accessory tutorial
PMI Smoke Vest – Unboxing and Tutorial
Additional SmokeNINJA accessory tutorial
FAQ & Troubleshooting
Smoke Output
Why is SmokeNINJA flashing red?
A flashing red light is the overheat warning. Stop the output and check the chamber before trying again.
- Return SmokeNINJA to an upright position.
- Switch the machine off and let the chamber cool.
- Check the liquid level. Refill with the correct PMI formula if it is below one-third.
- Check that the chamber and machine contacts are clean and dry, then reinstall the chamber securely.
- Let the machine recover, then try a short burst while holding it upright.
If a flashing red light returns straight away, stop testing and email cs@pmigear.com. Include the chamber model and tell us whether the smoke is normal, thin, gurgling or spitting.
Watch: warning signals and what to check
Why is the smoke weak when I point SmokeNINJA downward?
Liquid may not be reaching the heating unit while the machine is tilted down.
- Use short downward bursts.
- Return the machine upright between bursts so liquid can feed back into the chamber.
- For sustained downward smoke, keep the machine upright and use a compatible adapter or nozzle to direct the output.
Do not hold the machine upside down for a long burst. If it also spits, gurgles or produces thin smoke when upright, follow the cleaning steps in the Chamber tab.
Why does SmokeNINJA stop during a long Fog burst?
SmokeNINJA can run for up to 1 minute at maximum output in one continuous burst.
That is the limit for one burst. Battery runtime is the total output from a charge; liquid runtime is the total output from a refill.
- Let the machine recover before starting the next burst.
- If it stops much earlier, check the warning light, battery charge and liquid level.
- Check that the chamber is fitted securely and follow the matching chamber troubleshooting steps.
Changing the chamber does not increase the machine’s continuous-burst limit.
What should I do if the output is weak in cold weather?
Below 10°C, fog liquid flows less easily and may trigger a protection warning.
- Check that the chamber is filled above one-third.
- Switch to Steam mode and use a short warm-up run, allowing the machine to stop at its normal burst limit.
- Try a short burst at your usual setting. Stop if the protection warning returns.
Alternatively, switch the machine off, let the chamber cool, then remove it and leave it in a warm area above 20°C for 5 minutes before reinstalling.
Can I use SmokeNINJA to create haze?
Yes. Fit the compatible Haze Nozzle to SmokeNINJA to spread the smoke into a fine haze.
Start with a short burst and allow the haze to spread before adding more. Room size, airflow and ventilation affect how quickly the effect builds up.
Check the venue’s smoke-detector rules before you begin.
Battery & Charging
Why is SmokeNINJA not charging?
Start with the power supply, cable and battery. A full charge normally takes about 1.5 hours.
- Use a 5 V / 2 A USB power supply and the supplied USB-C cable.
- Switch the machine off and disconnect the charging cable.
- Remove and reinstall the battery, matching the polarity markings.
- Use one flat-top, unprotected 18650 cell. Check that the contacts are clean and dry.
- Reconnect the cable. If charging still fails, try another working cable and power supply.
- If available, test with a working, compatible battery.
Still not charging? Email cs@pmigear.com and describe what the charging indicator does when the cable is connected.
Watch: battery and charging checks
How long should a full battery charge last?
These are approximate total output times across multiple bursts, rather than the length of one continuous burst.
- Fog, Dry Ice or Haze: about 15 minutes.
- Steam: about 90 minutes.
If you get much less output at the same setting, fully charge the battery and test again. If available, compare with a working, compatible 18650 cell.
A full battery and a full chamber can run out at different times. Check the liquid level as well as the battery indicator.
Chamber & Liquid
What should I do if Chamber 2.0 spits liquid or makes thin smoke?
Excess liquid in the heating unit can cause spitting. Use this procedure for PMI Fog Chamber 2.0, also known as the Shock-Proof Chamber.
- Switch the machine off. Let the chamber cool, then remove it.
- Make sure the silicone refill cap is fully closed.
- Wipe the outside of the chamber clean.
- Place the chamber upside down on a napkin for 2 minutes.
- Tap it gently a few times to release the remaining liquid.
- Check that the contacts are clean and dry, reinstall the chamber, then test a short upright burst.
If the problem remains, try another working Chamber 2.0 if you have one. If the replacement works normally, the original chamber may need replacing.
Images from PMI’s troubleshooting guide.
Why is only the battery light on, or the red light staying on?
- Only the battery light is on: the machine is not detecting the chamber.
- The red light stays on: check the chamber installation and contacts first.
- Switch the machine off and let the chamber cool.
- Remove the chamber and check that the contacts on both the chamber and machine are clean and dry.
- Reinstall it securely, then switch the machine on and test again.
- If the problem remains, try another working Chamber 2.0 if available.
If neither chamber is detected, email cs@pmigear.com and tell us which chambers you tested.
Which chamber and formula should I use with SmokeNINJA?
Use PMI Fog Chamber 2.0 (Shock-Proof Chamber) with the PMI Cloud Formula recommended for SmokeNINJA.
The Vanishing Formula system is for SmokeNINJA PRO and PRO V2. Do not use Vanishing Formula in SmokeNINJA or its Chamber 2.0.
How do I refill the chamber?
Refill when the liquid level drops below one-third. Chamber capacity is 8.5 mL.
- Stop the output and let the chamber cool.
- Lift the silicone refill cap.
- Add PMI Cloud Formula.
- Close the silicone cap firmly and wipe away any spilled liquid.
- Check that the chamber is fitted securely before using the machine.
Watch: refilling the chamber shown in the tutorial
Images from PMI’s troubleshooting guide.
How long should one chamber refill last?
A full chamber holds 8.5 mL. The following figures are approximate total output from the liquid, across multiple bursts.
- Chamber 2.0: about 15 minutes for Fog, Dry Ice or Haze.
- Steam: about 90 minutes.
These are liquid-runtime figures. They do not extend the machine’s battery runtime or continuous-burst limit.
What should I do if the chamber leaks?
- Stop using the machine and let the chamber cool.
- Check that the silicone refill cap is fully closed.
- Wipe away the liquid and inspect the chamber for damage.
- If liquid is collecting at the outlet, follow the Chamber 2.0 cleaning in this tab.
- Check that the contacts are dry before reinstalling the chamber.
If liquid continues to leak, stop using that chamber. Email cs@pmigear.com with a photo and the chamber model.
How should I store the chamber and leftover formula?
If you will not use the chamber for more than 24 hours:
- Switch the machine off and let the chamber cool completely.
- Remove the chamber and close its refill cap.
- Store it in its airtight capsule. You can leave the correct formula inside.
- Close refill bottles tightly and keep them at room temperature, away from direct sunlight.
When should I replace the chamber?
Replace a damaged chamber, or one that still performs poorly after the correct cleaning and connection checks.
- A persistent burnt or unusual smell.
- Very weak output or repeated protection warnings.
- Physical damage or leaking that does not stop.
To replace it, switch the machine off, let the chamber cool fully, then remove it. Check the contacts, fit a compatible replacement securely and fill it with the correct PMI formula before testing.
Not sure whether the chamber is the cause? Email cs@pmigear.com with its model, approximate age and the checks you have tried.
Can I use third-party fog liquid?
No. Use the PMI formula specified for SmokeNINJA and its chamber. Other fog liquids may not work correctly and can cause unwanted output or damage.
Remote & Accessories
How do I pair Standard Remote V2 with SmokeNINJA?
Use these steps for Standard Remote V2. Magic Remote uses a different button sequence.
- Switch SmokeNINJA off and back on.
- Within 30 seconds, hold the remote’s Pair button for 5 seconds.
- Press On once.
- Press Off three times.
If the machine does not respond, test close to it and check the remote’s 23A 12V battery. Replace a weak battery, then repeat the sequence.
How do I clear Standard Remote V2 pairings?
This clears all remote pairings stored on the machine. You will need to pair the remotes you want to use again.
- Hold UNPAIR until the machine’s remote indicator flashes.
- Follow the Standard Remote V2 pairing steps above for each remote you want to use.
This does not erase the Haze Nozzle’s separate Bluetooth connection.
How do I pair Magic Remote with SmokeNINJA?
Choose the Magic Remote button you want to use, then pair it with the machine.
- Switch SmokeNINJA off and back on.
- Within 30 seconds, hold C + D together for 5 seconds.
- Check that the SET indicator turns on.
- Press your chosen button 4 times.
If the button still does not trigger the machine, test close to it, check the remote battery and repeat the sequence. If pairing works but output behaves differently from expected, check the selected control mode.
Images from PMI’s troubleshooting guide.
How do I erase Magic Remote buttons from the machine?
This erases every Magic Remote button paired with this machine. Pair a button again before trying to control it remotely.
- Switch SmokeNINJA off and back on.
- Within 30 seconds, hold A + B together for 5 seconds.
- The SET indicator flashes to confirm that the stored buttons have been erased.
How do Magic Remote control modes work?
- Trigger: hold the paired button to produce smoke; release it to stop.
- Continuous: press the paired On button to start and the paired Off button to stop.
- Pulse: the machine produces repeating 3-second pulses until you press Off.
- 3-second burst: one press produces a 3-second burst.
For Continuous or Pulse, pair separate start and stop buttons first. Enter Pair Mode, then press the intended On button once and the intended Off button three times.
Choose a mode
Switch the machine off and back on. Within 30 seconds, hold the matching combination for 5 seconds:
- B + C: Trigger.
- B + D: Continuous.
- A + C: Pulse.
- A + D: 3-second burst.
Check the liquid level before use. Continuous mode still follows the machine’s normal burst and protection limits.
Watch: Magic Remote control settings
Can I control more than one machine with Magic Remote?
Yes. Pair the same button with each machine you want to trigger together. Pair different buttons when you want separate control.
- Set up and pair one machine at a time.
- Repeat the pairing steps on the next machine using the intended button.
- Test every machine before the shoot, including the Off button if you use Continuous or Pulse mode.
Venues
Will SmokeNINJA trigger a smoke detector?
Yes. Cloud Formula will trigger smoke detectors. Confirm the detector type and the venue’s requirements before using fog.
- Get approval from the venue before your shoot.
- Never spray directly at a smoke detector.
- Do not disable, cover or bypass fire-safety equipment.
Vanishing Formula requires a compatible SmokeNINJA PRO or PRO V2 setup with the VF Chamber and Amplifier Nozzle. It is not an option for SmokeNINJA.
Safety
How close can I use SmokeNINJA to people?
Keep the nozzle at least 0.5 m / 50 cm away from people.
Do not point the smoke directly at anyone. Position the output to create the effect around your scene while maintaining that distance.
Can I touch or change the chamber straight after use?
Let the chamber cool completely before handling it. Switch the machine off before removing, cleaning or replacing the chamber.
Stop using a chamber that is damaged, leaks persistently or produces a burnt smell. Check the Chamber tab for the next steps.
Specifications
MACHINE & POWER
Effect modes
Fog · Dry Ice · Steam · Haze
Machine battery
1 × flat-top, unprotected 18650 cell
USB-C charging
Approximately 1.5 hours
with a 5 V / 2 A supply
Maximum continuous output
Up to 1 minute at maximum output
RUNTIME
Battery runtime per full charge
Fog
~15 min
Dry Ice
~15 min
Haze
~15 min
Steam
~90 min
Chamber 2.0 liquid runtime
Fog / Dry Ice / Haze
~15 min
Steam
~90 min
CHAMBER & FORMULA
Chamber
PMI Fog Chamber 2.0 / Shock-Proof Chamber only
Chamber capacity
8.5 mL
Formula
Use only the PMI formula recommended for SmokeNINJA
ACCESSORIES
Remote controls
Magic Remote legacy control
Standard Remote V2 compatible
SAFETY & WARRANTY
Safety distance
At least 0.5 m / 50 cm
Do not point output directly at people
Warranty
2 years international 1 year Mainland China