SmokeNINJA PRO Support

Start with the power supply, cable and battery. A full charge normally takes about 1.5 hours.

1. Use a 5 V / 2 A USB power supply and the supplied USB-C cable.
2. Switch the machine off and disconnect the charging cable.
3. Remove and reinstall the battery, matching the polarity markings.
4. Use one flat-top, unprotected 18650 cell. Check that the contacts are clean and dry.
5. Reconnect the cable. If charging still fails, try another working cable and power supply.
6. If available, test with a working, compatible battery.

Still not charging? Email cs@pmigear.com and describe what the charging indicator does when the cable is connected.

Watch: battery and charging checks

These are approximate total output times across multiple bursts, rather than the length of one continuous burst.

• Fog, Dry Ice or Haze: about 15 minutes.
• Steam: about 90 minutes.

If you get much less output at the same setting, fully charge the battery and test again. If available, compare with a working, compatible 18650 cell.

A full battery and a full chamber can run out at different times. Check the liquid level as well as the battery indicator.

Spitting, gurgling or thin smoke can mean excess liquid is trapped in the AERO MESH. Drain it before your next shot.

1. Remove all nozzles from the machine.
2. Place a napkin at the machine’s mouth to catch the liquid.
3. Turn the machine upside down and spray into the napkin for 5 seconds.
4. Give the machine a slight shake if needed. Repeat the 5-second drain until the excess liquid is out and normal smoke density returns.
5. Return the machine upright and refit the correct nozzle for normal use.

This is a short cleaning procedure. Do not keep the machine inverted for long bursts.

If draining does not restore normal output, stop and email cs@pmigear.com with the chamber model and the symptoms.

Excess liquid in the heating unit can cause spitting. Use this procedure for PMI Fog Chamber 2.0, also known as the Shock-Proof Chamber.

1. Switch the machine off. Let the chamber cool, then remove it.
2. Make sure the silicone refill cap is fully closed.
3. Wipe the outside of the chamber clean.
4. Place the chamber upside down on a napkin for 2 minutes.
5. Tap it gently a few times to release the remaining liquid.
6. Check that the contacts are clean and dry, reinstall the chamber, then test a short upright burst.

If the problem remains, try another working Chamber 2.0 if you have one. If the replacement works normally, the original chamber may need replacing.

Watch: Chamber 2.0 cleaning

Images from PMI’s troubleshooting guide.

• Only the battery light is on: the machine is not detecting the chamber.
• The red light stays on: check the chamber installation and contacts first.

1. Switch the machine off and let the chamber cool.
2. Remove the chamber and check that the contacts on both the chamber and machine are clean and dry.
3. Reinstall it securely, then switch the machine on and test again.
4. If the problem remains, try another working compatible chamber if available.

If neither chamber is detected, email cs@pmigear.com and tell us which chambers you tested.

Watch: chamber warning signals

• Cloud Formula: use PMI Fog Chamber 3.0. PMI Fog Chamber 2.0 is also compatible.
• Vanishing Formula: use the dedicated Vanishing Formula Chamber (VF Chamber) with the Amplifier Nozzle fitted.

Keep the two formulas separate. Do not mix liquids or fill a Cloud Formula chamber with Vanishing Formula.

Refill when the liquid level drops below one-third. Chamber capacity is 8.5 mL.

1. Stop the output and let the chamber cool.
2. Lift the silicone refill cap.
3. Add the PMI formula matched to the chamber.
4. Close the silicone cap firmly and wipe away any spilled liquid.
5. Check that the chamber is fitted securely before using the machine.

Watch: refilling the chamber shown in the tutorial

Images from PMI’s troubleshooting guide.

Related helpChamber and formula compatibility

A full chamber holds 8.5 mL. The following figures are approximate total output from the liquid, across multiple bursts.

• Chamber 3.0 / VF Chamber: about 18 minutes for Fog, Dry Ice or Haze.
• Chamber 2.0: about 15 minutes for Fog, Dry Ice or Haze.
• Steam: about 90 minutes.

These are liquid-runtime figures. They do not extend the machine’s battery runtime or continuous-burst limit.

1. Stop using the machine and let the chamber cool.
2. Check that the silicone refill cap is fully closed.
3. Wipe away the liquid and inspect the chamber for damage.
4. If liquid is collecting at the outlet, follow the cleaning procedure for your chamber in this tab.
5. Check that the contacts are dry before reinstalling the chamber.

If liquid continues to leak, stop using that chamber. Email cs@pmigear.com with a photo and the chamber model.

If you will not use the chamber for more than 24 hours:

1. Switch the machine off and let the chamber cool completely.
2. Remove the chamber and close its refill cap.
3. Store it in its airtight capsule. You can leave the correct formula inside.
4. Close refill bottles tightly and keep them at room temperature, away from direct sunlight.

Watch: storage and transport

Replace a damaged chamber, or one that still performs poorly after the correct cleaning and connection checks.

• A persistent burnt or unusual smell.
• Very weak output or repeated protection warnings.
• Physical damage or leaking that does not stop.

To replace it, switch the machine off, let the chamber cool fully, then remove it. Check the contacts, fit a compatible replacement securely and fill it with the correct PMI formula before testing.

Not sure whether the chamber is the cause? Email cs@pmigear.com with its model, approximate age and the checks you have tried.

No. Use the PMI formula specified for SmokeNINJA PRO and its chamber. Other fog liquids may not work correctly and can cause unwanted output or damage.

Use Cloud Formula in a Cloud Formula chamber. Use Vanishing Formula only in the dedicated VF Chamber with the Amplifier Nozzle. Do not mix them.

Use these steps for Standard Remote V2. Magic Remote uses a different button sequence.

1. Switch SmokeNINJA PRO off and back on.
2. Within 30 seconds, hold the remote’s Pair button for 5 seconds.
3. Press On once.
4. Press Off three times.

If the machine does not respond, test close to it and check the remote’s 23A 12V battery. Replace a weak battery, then repeat the sequence.

Watch: Standard Remote V2 pairing

This clears all remote pairings stored on the machine. You will need to pair the remotes you want to use again.

1. Hold UNPAIR until the machine’s remote indicator flashes.
2. Follow the Standard Remote V2 pairing steps above for each remote you want to use.

This does not erase the Haze Nozzle’s separate Bluetooth connection.

Watch: Standard Remote V2 pairing and unpairing

Choose the Magic Remote button you want to use, then pair it with the machine.

1. Switch SmokeNINJA PRO off and back on.
2. Within 30 seconds, hold C + D together for 5 seconds.
3. Check that the SET indicator turns on.
4. Press your chosen button 4 times.

If the button still does not trigger the machine, test close to it, check the remote battery and repeat the sequence. If pairing works but output behaves differently from expected, check the selected control mode.

Watch: Magic Remote pairing

Images from PMI’s troubleshooting guide.

Related helpCheck Magic Remote control modes

This erases every Magic Remote button paired with this machine. Pair a button again before trying to control it remotely.

1. Switch SmokeNINJA PRO off and back on.
2. Within 30 seconds, hold A + B together for 5 seconds.
3. The SET indicator flashes to confirm that the stored buttons have been erased.

Watch: Magic Remote pair and erase

• Trigger: hold the paired button to produce smoke; release it to stop.
• Continuous: press the paired On button to start and the paired Off button to stop.
• Pulse: the machine produces repeating 3-second pulses until you press Off.
• 3-second burst: one press produces a 3-second burst.

For Continuous or Pulse, pair separate start and stop buttons first. Enter Pair Mode, then press the intended On button once and the intended Off button three times.

Choose a mode

Switch the machine off and back on. Within 30 seconds, hold the matching combination for 5 seconds:

• B + C: Trigger.
• B + D: Continuous.
• A + C: Pulse.
• A + D: 3-second burst.

Check the liquid level before use. Continuous mode still follows the machine’s normal burst and protection limits.

Watch: Magic Remote control settings

Yes. Pair the same button with each machine you want to trigger together. Pair different buttons when you want separate control.

1. Set up and pair one machine at a time.
2. Repeat the pairing steps on the next machine using the intended button.
3. Test every machine before the shoot, including the Off button if you use Continuous or Pulse mode.

Watch: pairing multiple machines

The Haze Nozzle uses its own Bluetooth connection. Pairing the handheld remote does not reconnect the nozzle.

1. Charge the Haze Nozzle and check that it powers on.
2. Repeat the Haze Nozzle’s own pairing procedure using the tutorial below.
3. Test the nozzle and machine together before your next shot.

Watch: Haze Nozzle pairing and unpairing

If it still will not reconnect, email cs@pmigear.com. Tell us whether the nozzle powers on and how its indicator behaves during pairing.

Yes. Cloud Formula will trigger smoke detectors. Confirm the detector type and the venue’s requirements before using fog.

• Get approval from the venue before your shoot.
• Never spray directly at a smoke detector.
• Do not disable, cover or bypass fire-safety equipment.

Using Vanishing Formula

Use the VF Chamber and Amplifier Nozzle. Keep the machine’s mouth at least 2.5 m / 8 ft from detectors and never spray toward them.

Vanishing Formula dissipates quickly and can reduce the risk of an alarm. It is not a guarantee: detector type, room conditions and the way you use it still matter.

Keep the nozzle at least 0.5 m / 50 cm away from people.

Do not point the smoke directly at anyone. Position the output to create the effect around your scene while maintaining that distance.

Let the chamber cool completely before handling it. Switch the machine off before removing, cleaning or replacing the chamber.

Stop using a chamber that is damaged, leaks persistently or produces a burnt smell. Check the Chamber tab for the next steps.